CyRide
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CyRide wants all Ames residents and visitors to have access to all services we provide, regardless of race, color or national origin, including for non-English speaking persons. CyRide has the following language assistance options:
- Google Translate: CyRide provides the ability for individuals to translate CyRide's website into their preferred language via Google Translate. The "Select Language" drop down box is located at the top of the website in the red header to the left of the date and time. CyRide does not guarantee the accuracy of this language translation.
- Picture Graphics: CyRide has a picture book of common lost items that are found on the bus. These photos are identified via photos and words in alternative languages to help determine what passengers may be looking for.
- I Speak Cards: When customers visit CyRide's office, there are "I Speak Cards" which can help CyRide employees determine a customers' preferred language. Once a language is determined, an interpreter can be used to assist further.
- Language Interpreter Services: CyRide utilizes language interpreter services to assist in understanding our non-English speaking customers. This language interpreter service supports over 240 languages and can be accessed during all days and times of the week, 365 days a year, whenever there are language barriers in communicating with riders.
- Vital Documents Translated to Mandarin Chinese: CyRide has translated the following documents into Mandarin Chinese:
- Title VI Notice to the public
- Title VI Policy & Procedures
- Title VI Complaint Form
- Dial-A-Ride Application
- Reasonable Modification Form
- Reasonable Modification Procedures
- Public Meeting Notices of major route planning or fare changes will be displayed behind drivers on buses, Asian grocery stores, the CyRide website, and social media pages.