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MyRide: Technology Upgrade

Real-Time Bus Information

Post Date:08/14/2019 4:00 PM

myrideCyRide is upgrading to a new real-time predictive bus service beginning the week of Monday, August 19th, when CyRide also transitions to its School-Year schedule.  During this time, MyRide technology will launch for public transit riders seeking information on the status of CyRide buses throughout the system.  The technology will be upgraded on CyRide's website, as well as Iowa State's MyState application.  CyRide recommends that MyState users check for updates to their application as they become available. Due to this changeover to MyRide, the former system (NextBus) will no longer be accessible after August 18th.

"MyRide represents an exciting upgrade in technology for our ridership, and we are looking forward to better serving out customers,"  said Interim CyRide Director Barbara Neal.  "We expect the transition to go smoothly, but we appreciate our riders' patience during this transition."

Through a touchtone telephone (new phone number (515) 478-7007 as of 8/19/2019), mobile device , or web enabled computer, MyRide users will be able to see exactly where a bus is at any time and when it is predicted to arrive at the closest bus stop location.  Please note that the texting feature ("CyRide + bus stop#" to 41111) will not function properly until it is retrieved from previous vendor with contract ending 8/18/2019.  Please be patient as CyRide works through this transition issue.  However, bus information for nearby stops will automatically display for passengers when visiting www.mycyride.com via mobile when their device's location is turned on.) Users can also view CyRide's buses via real-time maps.  Each CyRide bus stop sign has its own unique identification number and a QR code.  Passengers can also find their stop numbers at www.cyride.com/stops.  To obtain the time the bus will arrive at a specific bus stop, passengers can also scan the QR code on the bottom of CyRide's bus stops.  For detailed information about this change to CyRide's services, please visit www.cyride.com/myride.

Passengers may also begin to notice various exciting upgrades to the MyRide system in addition to the predictive service technology as the system deploys on August 19th.  The upgrade will include automatic voice annunciation (AVA) technology that verbally announces specific bus stops along the route, selected to meet ADA regulations.  Bus drivers will also manually announce any bus stop requested by a passenger. In addition, passengers awaiting at a bus stop will notice that the bus will verbally identify itself via external speakers as the bus doors open. This upgrade will allow individuals with vision impairments or other disabilities to properly identify which bus to enter at bus stops served by more than one route.  The announcements and bus identification portions of the technology will continue to be tested and validated as the MyRide service begins to operate on August 19th. CyRide will release a Rider Alert once this new AVA technology is fully configured and deployed. 

Passengers may notice that the four large LED digital signs at Student Services, Friley Hall, Kildee Hall and Bessey Hall have all been removed, as they do not function with the new MyRide technology. CyRide may propose different signage for specific bus stops that works with the MyRide technology as they plan their future capital needs.

To make comments about how the MyRide service is working for you or to ask questions, please contact CyRide at 292-1100 or cyride@cyride.com.

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