I hope
this information provides each of CyRide’s employees with a brief
overview of what ETP encompasses. I challenge each of you to look
at those 13 values and make sure they are brought to life each day
as I truly believe that living these values makes us a better
organization. I see CyRide’s four basic principals listed below as
important cornerstones of this ETP values organization:
In the
next few months, City of Ames’ City Manager, Steve Schainker, will
be meeting with CyRide employees, as well as all other city
employees, in groups to discuss ETP and how you perceive CyRide/City
of Ames as a whole is fulfilling this endeavor. Do you have a clear
understanding of what ETP means? As a CyRide employee, how are you
bringing those 13 values to life each day? Are your peers doing the
same? How about other city departments that you work with? How
about your boss? Do CyRide’s leaders help Create the Culture? Do
they model the way? Do they inspire a better vision for CyRide? Do
they enable you to act allowing you to better perform your job? Do
they encourage you to do your best?
If you
have additional questions about ETP, the upcoming meetings, or what
the “three legged stool” conveys, please see Karen Jamison or myself
as we would be happy to meet with you! (Sheri K.)
A few years ago, CyRide division staff
developed a vision for excellent transit service of which two
elements were to enhance our image and create a great customer
experience. One strategy derived to meet both these elements was to
systematically improve CyRide’s bus stop locations. As a result,
staff has been working on a plan to prioritize bus stop locations
and recommend stops to improve over the next three-year period.
Thus far, all of CyRide’s 415 bus stops have
been evaluated and photographed with a ranking of each stop based on
the following criteria: number of boardings/alightings, proximity
to a sheltered location, ADA access, safety and customer
comments/requests. Based on this ranking, the top sixteen bus stops
were reviewed and then prioritized. During this review process, it
was felt by administrative staff that our customers’ experience
would be most improved by the addition of a safe concrete boarding
area to alleviate any snow/slush/mud in high boarding areas. As a
result, another list materialized of locations to add concrete pads
beyond the top sixteen recommended stops and then the full list was
split into “major” and “minor” categories. The major projects
involved stops that would require considerable communication with
other organizations for implementation. Minor projects involved
stops with only a concrete bus pad with minimal issues to discuss.
It was decided to implement $30,000 of improvements to the “major”
bus stops with $10,000 in improvements to the minor category.
Also during this time, staff requested guidance
from all CyRide’s employees on which stops they wanted improved and
updated. I want to personally thank each of you who took time to
fill out maintenance cards suggesting improvements/changes to our
stops. Each suggestion was valid and recognized by staff as an
issue. However, there were some suggestions that clearly improved
the accessibility for our passengers which rose to the top. As a
result, it was decided that there should be a staff pick stop for
both the major and minor categories which are identified at the end
of each list. The ranking order listed below on these improvements
is just a strategy and some stops may be easier to plan, design and
implement allowing them to float to the top of the listing.
Therefore, the ranking does not necessarily dictate order of
implementation. ISU stops are identified in red with the remainder
stops throughout the community.
MAJOR
-
S. 5th/Duff – NW (Wal-Mart)
-
Mortensen/Coconino - SE
-
Mortensen/Pinon - SE
-
Mortensen/Ames Middle School - NW
-
Welch Road/
Friley Food Dock - W
-
Lincoln Way/Beedle – SE
-
Mortensen – NE
-
Osborn/Parks
Library – S
-
Stange/Aspen – SW
-
Lincoln Way/Marshall – SE
-
Morrill/Parks
Library – W
-
Union
Dr./Morrill Road – NE
-
Staff Pick –
Beach Road/Maple Hall – NE
(make stop accessible at Success Center)
or Union Drive/Student Services – N
(larger shelter/waiting area for passenger; make stop more
accessible in boarding wheelchairs as currently have to go
into shelter to get off the lift)
MINOR (concrete pad addition)
-
Stotts/Lot J – E
-
Blankenberg/UV
Laundry – S (possible relocation west at
Blankenberg/Long)
-
Blankenberg/UV
Laundry – N
-
Ontario/Delaware – NW
-
S. Duff/Chestnut – SW
-
Storm/Welch – SW (Towers)
-
Bloomington/Roy Key – SE
-
West/Hyland – SE
-
S. Duff/Chestnut – SE
-
Steinbecks/S. Dakota – SW
-
Hyland/Lincoln Way – NE
-
Grand/28th – SE
-
Duff/Airport Rd. – SE
-
Duff/Ames Rental – E (Wal-Mart)
-
Staff Pick – Duff/11th – E
(Hospital) – extend concrete pad east for
alighting of wheelchair passengers.
The detailed recommendation with
photographs of each of these stops is available in CyRide’s
breakroom for employees to view. However, this is just the
beginning of the plan. Iowa State University’s facilities
planning department staff and City of Ames planning staff will
be highly involved in the next year in the design and
implementation of these improvements. The next course of action
is to develop design standardizations for each bus stop
configuration (shelter stop, pole stop, bench stop, etc.) and
when that particular configuration should be implemented in
addition to policies for our bus stops. In addition, staff will
be recommending updated shelter designs for future
implementation. (Shari A.)
We Are Not Alone – More Riders, Tighter
Budgets Across the Nation
I recently read an article in a national
transit publication that talked about how transit systems were
coping with high fuel prices and its effect. The article was
entitled, “More Riders, Tighter Budgets”. By in large, transit
systems are experiencing record ridership across the nation at a
time when their budgets are limited due to additional fuel
expenses. I thought CyRide employees might find some of the
information contained in this article interesting in light of
the conversations I have had recently with drivers who are
amazed and stressed at the ridership increases we experienced
last year (+9.7% on our regular routes) and again this year
(+4.8% in the first four weeks of school). While it may feel
like you’re alone, you’re not as we’re all
working on this together here at CyRide
and, as the article points out, what we are experiencing is
happening throughout the nation challenging every transit
system. My thanks goes out to everyone for stepping up the
challenge this creates!
Below are some of the systems throughout
the nation having trouble with their budget despite the higher
demand for service:
- Cleveland,
Ohio – Proposing service cuts, fuel surcharge
- Eugene.
Oregon – Proposing service cuts
- Phoenix,
Arizona – Using mini buses on routes where possible to
reduce fuel usage
- Dallas,
Texas – Increasing trip loads by putting more customers
on a bus
- Baltimore,
Maryland – Launching a public awareness campaign to ask
riders to modify their commute to off-peak times to ease
overcrowding, asking customers to purchase passes to reduce
loading time at each stop.
- Salt Lake
City, Utah – Fuel surcharge
- Madison,
Wisconsin – Targeting businesses to pay for their
employees bus pass to bring in new revenue
- Grand
Rapids, Michigan – Delaying capital projects
While each transit system is dealing with
it in their own way, it’s interesting that we must deal with
this at all when U.S. residents are now turning to public
transportation as a solution. Here at CyRide, we anticipate
being over budget in fuel expenses by $300,000 before the fiscal
year ends in June 2009. In order to balance our current budget,
the plan is to: reduce our reserve balance, switch from
purchasing new buses to newer, used buses (14 over the next two
years), and reduce administrative expenses.
We are just beginning next year’s budget
and will need to work with CyRide’s funding partners, City, ISU
and students through the Government of the Student Body, to
determine what, if any, actions should be taken next year.
Options will include – increased local funding, service cuts,
and/or fare increases. (Sheri K.)
OPERATIONS:
The Art of Moving Back:
With our increase in ridership and as the weather gets cooler
and cooler, it is imperative to ask our passengers to move back
on the bus so more people can board. Making a request to your
passenger is an ART.
Attention
Getter
Request Politely
Thank your passengers for their cooperation
Here are some sample announcements:
"May I have your
attention; I have just a few more people to board if you
would please move back in the aisle a few steps…Thank
you."
"Good Morning, we have a
lot of passengers traveling with us this morning if
everyone would move back a step or two we will have room
for everyone…Thank you."
Morning Orange route drivers should make this announcement
after they leave the parking lot, so there is room for
passengers boarding at Maple Hall. (Jenny and Rob)
Parking Buses Outside during Nice
Weather: We are having many buses left outside with the
front doors open. When buses are parked outside the front doors
should be closed. Please remember to close windows and roof
vents also. (Jenny and Rob)
Parking Buses Outside during
Cold Weather: When
parking buses outside the garage in cold weather, the following
procedures must be done:
·
Leave the
transmission in neutral
·
Set the parking
brake (do not use the rear door interlock as a parking brake)
·
Close all windows
and roof vents
·
Turn off all
interior lights and fans
·
Turn off the 4-way
flashers
·
Close the front
door by reaching through the driver’s window
·
Close the driver’s
window
When parking a big bus outside
and the outside temperature is 20 degrees or below, do not turn
off the bus engine. When parking a minibus outside and the
outside temperature is 0 degrees or below, do not turn off the
bus engine. The high idle and front heat or defrost should be
left on all buses.
This procedure will
prevent the front windows from frosting over and diesel fuel
from gelling and clogging both fuel lines and filters. (Barb &
Jenny)
Fall Back:
Daylight Savings Time ends
November 2nd. Do not forget to set your clock (or watch) back
one hour. Enjoy that extra hour of sleep! (Jenny and Rob)
Stuff the Bus:
We are participating in the sixth annual “stuff the bus”
promotion with The Iowa State Daily, The Tribune, and KCCQ/KASI.
We are encouraging residents to help us “stuff the bus” by
donating food to MICA (Mid-Iowa Community Action). Last year we
filled two buses collecting 300 boxes of food, which totaled
$15,000 and over $2,500 in donations.
Individuals can drop off
their non-perishable food donations at one of the CyRide buses
located at Fareway, both HyVee locations, both Wal-Mart
locations, and Cub Foods, October 10th and 11th. (Barb)
HIRING AND
TRAINING:
Snow and Slide Training:
Drivers who started at CyRide
after March will be receiving both snow and slide training.
Snow training is classroom instruction highlighting proper
vehicle handling techniques on ice and snow. Slide training is
conducted when weather conditions permit at the Hilton Coliseum
(ISC) parking lot. Drivers will attain speeds of 30 mph (or
greater) and purposely slide (skid) their bus to experience the
"feel" of winter driving conditions. These "skid drills" will
help build confidence in your ability to handle anything an Iowa
winter can produce. Tom Budd and George will be contacting you
if you need this training. (Tom B and George)
Spring 2008 Run Pick:
We will hold Spring Run Pick in late November or early December
(after students have had a chance to pick their spring
classes.) This is for drivers who will have conflicts with
their current work schedule due to spring semester classes.
Runs from drivers that have conflicts as well as all runs that
are currently open will be made available in the run pick. You
will be able to choose new runs from these available runs. You
can only drop runs that conflict with new spring classes.
Drivers will choose their new runs based on seniority as of
October 31, 2008. (Tom B and George)
FLEET AND
FACILITIES
Lockout / Tagout: We’ve
recently expanded our lockout / tagout program to include bus
repairs. Previously we used the program for building
maintenance. A lockout / tagout program involves locking or
tagging start-up switches and controls for the safety of the
personnel who are servicing the vehicle.
Vehicles that are being worked on will have a large white
steering wheel cover attached to them. The wheel cover warns,
“Do Not Start or Operate” and it can only be removed by the
employee that places it there. The objective of the program is
to prevent injuries caused by one employee starting or moving
equipment when they are unaware another employee is working on
it. (Rich L.)
Bus Painting:
CyRide has been painting its 950 series buses in an effort to
improve CyRide’s image to the public and our customers that ride
these buses each day. Unit numbers 953 and 954 have been
painted. Unit 955 is next in line to begin the first week of
October. (Rich L.)
Fuel Mileage:
In the fall driver meeting, we promised to post mileage
information to give drivers feedback on meeting our goal of
reducing fuel consumption. We are working to have this
information to you by mid-October. (Rich L.)
Facilities:
Siding and roof repairs were
completed on CyRide’s facility in September 2008. Parking lot
lines will be painted in October. Clothing hooks will also be
installed in the shower areas in the new few weeks.
(Rich L.)